Who Can Help? A Resident Resource Guide

Whether you have a maintenance concern, need help resolving a roommate conflict, or have questions about your housing assignment, we're here to help!

Use the guide below to find the best point of contact for common concerns and learn where to go if additional support is needed. If you're ever unsure where to start, reach out to your RA, ICA, neighborhood office, or service center, and we'll help connect you with the right resource.

• Facilities Issue - Building, In Room or Bathroom

  Submit an online maintenance request and a facilities team member will follow up.

  For urgent issues, contact the Service Center so they can radio the Facilities team during regular hours, or call the RA on Duty line from 7 p.m. to 7 a.m.

  Escalation: Neighborhood Facilities Office or Neighborhood Facilities Manager.

  Residence Education staff may assist with resident support or room relocation if needed.

• Missing Package or Mail

  If you are missing a package or looking for missing mail, contact the Primary Service or Package Center.

  If additional assistance is needed, contact the Primary Service Center and ask for a supervisor.

  Escalation: Neighborhood Administrative Coordinator - contact information is on the hall pages. 

  Be sure to review package pickup and delivery procedures.

• Roommate Conflict

  If you are having an issue with your roommate, contact your RA or ICA. 

  After hours, call the RA on Duty line from 7 p.m. to 7 a.m.
  
  More info on Roommate Conflicts

  Escalation: Assistant Community Director or Community Director - contact information is on the hall pages

  Whenever possible, mediation is the preferred approach, but room swaps or room changes may be discussed. Community Support Specialists manage room swap requests.

• Student Welfare Check

  Contact MSU Police and Public Safety at 517-355-2221 if you are concerned about a student's immediate well-being.

  In an emergency, call or text 911.

  You may also submit a care referral for yourself or another student: ossa.msu.edu/care/make-referral

• Community Issues - Guests, Alcohol, or Drug Concerns

  Contact your RA, ICA, or the RA on Duty line from 7 p.m. to 7 a.m.

  In an emergency, call or text 911.

  Escalation: Assistant Community Director, Community Director, or Assistant Director of Neighborhood -  - contact information is on the hall pages.

  The Residential Care and Community Expectations Team can also be a resource. 

• Housing Assignment Questions or Concerns

  During the day, contact Live On directly. After hours, call the RA on Duty line from 7 p.m. to 7 a.m.

  • Phone: 517-884-5483
  • Email liveon@msu.edu
  • In Person: 1855 Place M-F 8 a.m. - 5 p.m.

  Escalation: Neighborhood Housing Specialist or Housing Manager.