At Michigan State University, the delivery of your mail is important to us. We take extra care to ensure your packages are delivered to you quickly and conveniently. The Service Centers located in residence halls and apartments receive packages, mail and deliveries during occupied periods in fall, spring, and summer academic calendars. It is the expectation of REHS that residents follow all applicable local, state and federal laws when receiving items at the Service Centers.
The Package Process
After we receive the package, our team members log it into our system and generate an email when it’s ready to pick-up. We log all packages we receive to ensure everything has arrived. Carriers may sometimes deliver packages to the wrong side of a building, or a piece of mail/package addressed incorrectly. Entering it in our system ensures we keep the item safe, get it to the right Spartan, and help resolve issues if something comes up with a carrier.
It is possible you’ll get a delivery notification before it’s ready to pick up from the desk. This is because we’re working to log it properly. Given the high volume of packages we receive, there’s a possibility it won’t be ready for pick-up as soon as you receive the notification from the carrier. Make sure you’re checking your MSU email – forwarding your email can filter our notifications.
Addressing Packages
Mail should be addressed to an individual student resident or MSU employee working within a residence hall using the residence hall room number and appropriate ZIP+4 code.
Student’s Name (Please use the name on student's MSU ID card)
Hall Name and Room Number
Street Address
East Lansing, MI 48825
To find your hall address, visit MSU Campus Maps.
For addressing mail to students who live in our apartment communities, visit Mailing Addresses.
Recognized Carriers
Service Centers accept packages, from established carriers such as UPS, USPS, FedEx, DHL, or Amazon. This is to ensure we have a proper chain of custody and can log the delivery correctly
Drop-Offs & Same-Day Delivery
To ensure proper handling and accountability, the Service Centers will not accept drop-offs from individuals or same-day delivery services. This includes, but is not limited to, friends, family members, guests, or outside companies that provide same-day delivery services like Shipt, WalmartPlus, Meijer Delivery, Kroger Delivery, Door Dash or UberEats.
Because items that do not come from established carriers have no documented chain of custody and may be perishable, students MUST accept those items in person.
Students who utilize services like pizza, grocery, or laundry delivery will need to meet providers in the main lobby.
Perishables
Service Centers will accept delivery of flower arrangements, Edible Arrangements, or MSU Bakers. However, they will only hold perishable deliveries for a short time as we do not have proper storage. If perishable deliveries are left at the desk for a period of time that could result in their spoilage they will be discarded.
As a reminder, all residents receive notifications to their MSU email that their deliveries have arrived. It is expected that these items are retrieved. In the event we are forced to discard a perishable delivery, the resident will be given 24-hour notice electronically to their MSU email address before we are forced to discard.
Please note: Service Centers do not accept balloons.
Unclaimed Packages
Any package or U.S. mail that is unclaimed after 14 days will be returned to the sender.
Forwarding
Students are responsible for updating their address in their My Housing account upon move-out. They should also change their address with all companies they receive regular mail from six weeks in advance of the move-out. Mail will be forwarded up to six months as long as both have been updated. International mail will not be forwarded.
Resolution
In the event a resident believes a package or piece of mail has been misplaced, lost or not properly handled, they should immediately contact the Service Desk in their hall via email. They should include a description of the item, tracking number and delivery confirmation if possible. The Service Desk will respond within 24 hours.
