2019 Novel Coronavirus

MSU is closely monitoring the outbreak of the novel coronavirus. Campus leaders are meeting daily to manage the university's response. A toll-free hotline has been set up at 888-353-1294 to answer questions from the campus community.

Visit the MSU website for more information from the University. 

Residence Education and Housing Services 

Our Residence Education and Housing Services (REHS) Facilities team has increased the frequency of cleaning and disinfection throughout public areas of its buildings. This includes the use of both stabilized aqueous ozone (SAO) cleaning and sanitizing solution and a quaternary based cleaning and disinfectant solution. The disinfectant cleaning products are also used on high-touch surfaces such as door handles and elevator buttons throughout the day, as well as increased touch-up cleaning and disinfection in public bathrooms. Additionally, teams are increasing the frequency of disinfecting tables, chairs and high-touch surfaces in our dining facilities utilizing a peroxide-based antiviral disinfection and cleaning solution. This happens before breakfast and between lunch and dinner. This additional sanitation measure will continue indefinitely. Community bathroom frequency of cleaning and disinfection continues at cold/flu season levels. More

Summer Session Housing 

Students who cannot return home due to extenuating circumstances related to the COVID-19 pandemic: We are still available and able to house you during this unprecedented time. Please complete the summer housing sign-up form in your My Housing account and indicate if you would are interested in housing, as well as dining plan. We will contact you to discuss your specific situation.

Building Access 

Students will have access with their MSU ID card to their residence hall and the hall that houses the available dining hall and/or service center. Holmes Hall is open during its dining hours, 8 a.m. - 2 p.m. and 5 p.m. - 8 p.m. McDonel Hall is accessible to summer residents to access the Sparty's and the Service Center, 8 a.m. - 5 p.m. The MSU Union is open to the public Monday through Friday, 8 a.m. - 5 p.m.

Service Centers

At this time, Service Centers with summer residents are the only open centers. If you need to collect items from your room, McDonel Service Center is the center students should contact. Contact information is posted on the Service Center webpage or on your building entrance door. 

Neighborhood Service Center Hours

East Neighborhood 

West Holmes - 7 a.m. - Midnight 

River Trail Neighborhood 

West McDonel- 24 Hours


UV Service Center - 7 a.m. - Midnight

Culinary Services

Culinary Services is taking precautions to ensure guests are safe while they dine on campus. We continue to assess the needs of our Spartan community and adjust operations to ensure that quality service is provided at all open locations. Please refer to the Eat at State website for the most up-to-date information. We will continue to do our best to react swiftly and be prompt and transparent in our communication with you. 

CATA Services 

CATA service is now following a modified summer operations schedule. See their latest updates and contact information at https://www.cata.org/Rider-Information/Alert/1294.

Packages and Mail

Unfortunately, Service Centers may not be able to forward packages to students who have left, depending on what the package carriers allow. We greatly apologize for this inconvenience. Packages can be picked up or returned to sender. 

If you are expecting a package, contact the carrier or sender to see if the package can be rerouted to your current address.

Steps you can take:

  • Update your address in accounts such as Amazon Prime.
  • If you received shipping confirmation contact the shipper to let them know it may need to be rerouted. You can do this through their applications, website, or by phone.
  • If you have an emergency need do not hesitate to reach out to the Neighborhood Administrative Coordinator – the contact information is below.

Mail will be forwarded to students who have checked out of their halls for the semester and who have updated their forwarding address in their My Housing account

If you have questions please reach out to the West McDonel Service Center.

Letter to Residents 

March 16, 2020

Dear Spartan residents:

I want to first say, thank you – thank you for your flexibility, understanding and patience as we continue to navigate these unprecedented times.

As we work to minimize the spread of the novel coronavirus, it remains that social distancing is the best way to accomplish this. MSU continues to strongly urge all Spartans to return to their permanent residence if they are able to do so. That sentiment was echoed again in Saturday’s letter to campus from MSU President Samuel L. Stanley Jr., M.D. We understand home means different things to different Spartans; if you are not able to leave or MSU is your permanent home, you continue to be welcome. We are here, open and ready to serve our Spartan community.

There are a few updates I want to share with you as it relates to on-campus housing.

Room and board credits

Since Saturday’s update from President Stanley, many have inquired about next steps for checking out of their on-campus housing as the university extends virtual instruction through the remainder of the semester. We appreciate your patience as the university worked diligently to come up with a solution that balances our ongoing fixed costs and our need to remain open for those who choose to stay.

Residential and Hospitality Services will be offering on-campus students, including those in on-campus apartments, who have checked out by 5 p.m. April 12, a credit of $1,120. Students will have three options to receive the funds, including:

  • A credit toward next fall’s on-campus housing and dining costs.
  • A credit toward next fall’s off-campus dining plan.
  • A direct deposit in the amount of $1,120, less any outstanding balance with the university (if a balance exists). You must be signed up for direct deposit in StuInfo. Please do this before the end of March if you have not already. This is the quickest way to receive your credit. Absent direct deposit, a check will be mailed and delays may occur.

For our Spartans who receive Federal financial aid, it is strongly encouraged you contact MSU Financial Aid to see how this credit may impact your financial aid determination. You are responsible for investigating and understanding the potential impact.

Students who receive institutional funds for their room and board – including student-athletes, Spartan Advantage students, Alumni Distinguished Scholars, Resident Assistants, Intercultural Aides and others – will not be eligible for this credit.

Check-out process

Tomorrow, our Housing Assignments Office will send you a mandatory spring housing intent form to determine whether you will be staying on campus or checking out. This survey must be completed by 11:59 p.m. March 20.

In the days following that survey, Spartans checking out of their on-campus housing will be asked to select a move-out date and time between April 2-12. At your designated checkout time, you will check out at your respective service desk. Parking will be free, and green carts will be available to help you move your belongings.

If you are checking out for the semester, here are a few reminders for you during the checkout process:

  • Do a final walkthrough of your room to ensure you don’t forget anything.
  • Turn in your keys to the service desk.
  • Grab any remaining packages at the service desk.
  • Set up mail forwarding in your My Housing account.

For those who have already left the on-campus housing, MSU Live On will send more detail on how to complete the checkout process. Please complete our survey and indicate your departure. We appreciate your patience and understanding as we work through new processes and details as quickly as possible. For those who truly cannot return to campus to collect belongings, we are looking into services to assist you and will be in contact as soon as we can. If you have questions about housing and dining, please email liveon@msu.edu.

Please know that you are the best part of this university. And while your on-campus experience may have been shorter this year, we hope to see you back soon. Like President Stanley, I am continually amazed by the will of our Spartan community. There has been no shortage of support for one another, patience as we navigate this difficult time and perseverance to keep our university running.

While you are making plans during these next few days, I urge you to continue following our website msu.edu/coronavirus for the latest information and, if you have any questions, call our toll-free coronavirus hotline: 888-353-1294.


Vennie Gore
Vice President for Auxiliary Enterprises


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